Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping fees?
We offer free shipping on orders over $70 for Canada and USA. Under $70, the following fees apply:
Standard Shipping with Canada Post is $10.00.
Expedited shipping with a Courier Service is $15.00.
For shipping to the USA we charge $15.00, only possible with Canada post/USPS.
For international shipping, we charge $20, only possible with Canada Post.
Do you offer tracking on your shipments?
Yes, for Canadian and USA orders we always use tracked shipments. The tracking information will be shared with you by email, once the shipment has been processed.
For international shipping we try to use tracking where possible, but in some cases this is not possible (South Africa eg).
I received an Amazon package when ordering from GoWood, why?
Yes, that is possible. At our discretion we use our Amazon stock to fulfill orders from our website as well. This means the order that you placed here may get shipped by Amazon.
How long will delivery take?
Within Canada:
Standard Shipping (Canada Post): 2-10 business days, depending on your location within Canada.
Expedited Shipping (Courier Service): 1-5 business days, depending on your location within Canada.
USA shipments: 3-10 business days, depending on your location within the US.
For international orders: 5-28 business days. We use tracked small packet shipments from Canada Post,
which will hand over your shipment to the local Postal Service of your country.
Which payment methods do you accept?
Currently we accept PayPal and credit card (MasterCard, Visa). We also accept Apple Pay and Chrome Pay.
Do you charge tax?
All Canadian orders are subject to GST/HST. All Quebec orders are subject to GST and QST. International orders are tax free.
Is my payment information safe with you?
Yes. The payment page is secured with the industry's standard SSL encryption, which protects your sensitive data. Furthermore, your payment information is not stored on our servers. This information is only transmitted to our processor Stripe to process your payment.
What exactly happens after ordering?
When your payment has cleared we will process your order, meaning we will pack and send the order. You can check the status of your order by logging into your account with the details you have used to sign up. You will also receive an email (receipt) after placing your order and another email once it has been completed (with invoice). If you ordered as a guest, you cannot follow the status of your order on our webshop, but you will still receive the emails.
Do I receive an invoice for my order?
Yes. The invoice will be emailed to you after you order has been processed. If you have registered for an account, you will also have access to your invoice in your account at the orders overview page.
Can I cancel my order or exchange my sunglasses?
Yes! Please, read our FREE Return Policy page for all the details.
How long is the warranty?
We offer a 90 day warranty on all our sunglasses. The warranty applies to manufacturing defects. Examples: popped lenses, broken hinges, broken frames or damaged during transport. Not covered under warranty are abused, heavily used sunglasses or scratched lenses. To return your sunglasses for warranty, please read more on our warranty page.
I had to pay import fees, is that normal?
Yes, this is possible. Some countries charge an import fee and/or tax. This is not covered in the shipping price. We have no control over this. If you want to be sure beforehand, we recommend checking your country's import regulations for consumers before placing your order.

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