Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping costs?
Since we are Canadian based, all shipping within Canada is FREE.
For shipping to the USA we charge a fixed fee of CA$ 10.
For all other international shipping, we charge a fixed fee of CA$ 20.
How long will delivery take?
The delivery time depends on the delivery location. Your order will be shipped from Canada, Montreal.
Sunglasses are always shipped with expedited shipping within Canada.
For international order we use small packet shipments from Canada Post,
which will hand over your shipment to the local Postal Service of your country.
Canada: 2 - 6 business days
USA: 3 - 7 business days
International: 5 - 28 business days

Phone cases are sent with letter mail within Canada and with small packet shipments for international orders.
Canada: 2 - 8 business days, depending on how far away you are located from Montreal
USA: 3 - 7 business days
International: 5 - 28 business days
Which payment methods do you accept?
Currently we accept PayPal and credit card (MasterCard, Visa, and American Express).
Do you charge tax?
All Canadian orders are subject to GST/HST. All Quebec orders are subject to GST and QST. International orders are tax free.
Is my payment information safe with you?
Yes. The payment page is secured with the industry's standard SSL encryption, which protects your sensitive data. Furthermore, your payment information is not stored anywhere. This information is only used (by the bank) to process your payment.
What exactly happens after ordering?
When your payment has cleared we will process your order, meaning we will pack and send the order. You can check the status of your order by logging into your account with the details you have used to sign up. You will also receive an email (receipt) after placing your order and another email once it has been completed (with invoice). If you ordered as a guest, you cannot follow the status of your order on our webshop, but you will receive the emails.
Do I receive an invoice for my order?
Yes. The invoice will be emailed to you after you order has been processed. If you have registered for an account, you will also have access to your invoice in your account at the orders overview page.
Can I cancel my order or exchange my sunglasses?
Yes! Please, read our Return Policy page for all the details.
How long is the warranty?
We offer a 90 day warranty on all our sunglasses. The warranty applies to manufacturing defects. Examples: popped lenses, broken hinges, broken frames or damaged during transport. Not covered under warranty are abused, heavily used sunglasses or scratched lenses. To return your sunglasses for warranty, please read more on our warranty page.
I had to pay import fees, is that normal?
Yes, this is possible. Some countries charge an import fee and/or tax. This is not covered in the shipping price. We have no control over this. If you want to be sure beforehand, we recommend checking your country's import regulations for consumers before placing your order.

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